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Terms, Conditions & Privacy Policy

GENERAL TERMS AND CONDITIONS (GTC)

HolZZone GmbH

Triesterstraße 71

AT-2353 Guntramsdorf

AUSTRIA

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GENERAL

All our offers, orders, sales, deliveries and contracts as well as orders are based on our general terms and conditions.

The placing of the order shall be binding upon the signature of the customer or the receipt of the agreed deposit. If the customer wishes to cancel the order for any reason, it is at our sole discretion to comply with this request. The cancellation fee is 20% of the order amount.

Deviations from our conditions, as well as special agreements, require our written confirmation in order to be effective.

CANCELLATION

The customer has the right, if the order is not placed on our business premises, to revoke his order in writing within 14 days.

PRICES

The prices are fixed prices until the agreed delivery date. If the delivery takes place after the expiry of the originally agreed delivery date, for reasons for which the customer is responsible, we are entitled to charge the prices valid at the time of payment of the delivery date, plus an expense allowance (for unscheduled storage, logistical work, etc.). In the case of orders on demand, we are entitled to invoice the order at current daily prices. If there are any changes from the conclusion of the contract until delivery (e.g. address or similar), any additional services will be charged additionally. For all orders, it is assumed that the assembly can be carried out immediately after delivery without interruption and that only the journeys calculated for the delivery and assembly are necessary. If additional trips become necessary for reasons for which we are not responsible, we must charge the additional costs incurred as a result. Costs for the other services to be provided are not included in our prices. Offsetting and right of retention are excluded against our claims.

DELIVERY

Delivery usually takes place immediately after arrival of all ordered goods and when necessary assembly is carried out. Any goods that are not in stock will be marked as a backlog for later delivery. The delivery dates promised by us are non-binding, whereby we naturally strive to meet them as far as possible. If delivery is prevented by force majeure, delay in carriage, delayed pre-delivery, delayed, difficult, partially or completely prevented, we can deliver with a reasonable grace period. We cannot grant compensation for late deliveries that are not caused by gross negligence on our part, in particular if our upstream suppliers do not deliver on time. For later delivery at the customer's request, the full (remaining) payment must nevertheless be made on the originally agreed delivery date. Depending on the order volume, we reserve the right to charge an additional expense allowance for storage. When the goods are shipped, risk and coincidence affect the buyer. The choice of the shipping method and the shipping method is made by us. The delivery or assembly costs are at the expense of the customer, unless expressly agreed otherwise.

OWNERSHIP

Until all financial obligations of the customer have been completely repaid, HolZZone GmbH reserves the right of ownership to the delivered or collected goods. As long as our right of ownership exists, resale, pledge, transfer of possession or relinquishment of possession, whether for consideration or free of charge, is not permitted. If, contrary to these agreements, the owner resells our goods in whole or in part for a fee, then the purchase price claims acquired by the customer in the amount of our respective outstanding claims shall be transferred to us. In the event of foreclosure of the relevant property on which our goods are located or in the claims assigned to us, the customer must notify us immediately and provide the corresponding information. Our models, plans and calculations may not be published or reproduced, nor used for any purpose other than the agreed purpose without our express permission.

COMPLAINTS

The Client undertakes to inspect the goods and services rendered for any defects upon delivery or collection and to record these defects on the delivery note. Subsequent complaints can no longer be accepted. Further claims are excluded in any case.

Returns may only be made with our express consent. The filing of the notice of defects does not release the employee from the obligation to pay.

Liability for property damage suffered by the customer is excluded. For goods that we have purchased from third-party suppliers, our liability is limited to the assignment of the warranty and compensation claims to which we are entitled against the third-party suppliers. Small changes to designs and designs as well as small changes that are material-related do not constitute grounds for complaint.

Wood is a natural product: slight differences in structure and colour are not grounds for complaint. Color deviations or structural differences are common and normal.

WARRANTIES AND DAMAGES

The Contractor shall only provide a warranty to the Client who fulfils its payment obligations within 12 months. If the Purchaser makes a claim on the warranty, the warranty shall neither be interrupted nor suspended, nor shall the course of a new warranty obligation be triggered.

Claims arising from the warranty expire if defects are not reported and proven immediately after their discovery, or if the parts affected by the defect have in the meantime been changed or repaired by a third party or by the customer himself.

PAYMENT

Payment conditions apply as stated in the order. In the event of default, default interest of 10% per year shall be deemed to have been expressly agreed. Payments can only be made directly to us with a discharging effect. In the event of default, the customer undertakes to reimburse the reminder and collection fees incurred by us, even in the event of default of payment through no fault of his own. If we operate the dunning process ourselves, the debtor undertakes to pay an amount of €10 per reminder issued. If the remaining amount is not paid when the goods are received, we reserve the right to retain the goods. The costs for all associated damages and costs, in particular return transport and storage, are to be borne by the customer.

PLACE OF JURISDICTION, PLACE OF PERFORMANCE, APPLICABLE LAW

The place of performance is Guntramsdorf, even if the handover takes place at another location. To the extent permitted by law, Mödling is agreed to be the place of jurisdiction for all disputes and Austrian law arising from this contract. This is to the exclusion of referral norms such as the International Private Law Act and the UN Convention on Contracts for the International Sale of Goods.

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Privacy

Privacy policy

We have written this privacy policy (version 26.02.2020-121251408) in order to explain to you, in accordance with the requirements of the General Data Protection Regulation (EU) 2016/679, what information we collect, how we use data and what choices you have as a visitor to this website.

Unfortunately, it is in the nature of things that these explanations sound very technical, but we have tried to describe the most important things as simply and clearly as possible when creating them.

Automatic data storage

Nowadays, when you visit websites, certain information is automatically created and stored, including on this website.

When you visit our website as you do right now, our web server (computer on which this website is stored) automatically stores data such as

  • the address (URL) of the accessed website

  • Browser and browser version

  • the operating system used

  • the address (URL) of the previously visited page (referrer URL)

  • The hostname and IP address of the device being accessed

  • Date and Time

in files (web server log files).

As a rule, web server log files are stored for two weeks and then automatically deleted. We do not pass on this data, but we cannot rule out the possibility that this data may be viewed in the event of illegal behaviour.

Cookies

Our website uses HTTP cookies to store user-specific data.

Below we explain what cookies are and why they are used so that you can better understand the following privacy policy.

What exactly are cookies?

Whenever you browse the web, use a browser. Well-known browsers include Chrome, Safari, Firefox, Internet Explorer and Microsoft Edge. Most websites store small text files in your browser. These files are called cookies.

One thing cannot be denied: Cookies are really useful little helpers. Almost all websites use cookies. To be more precise, they are HTTP cookies, as there are also other cookies for other applications. HTTP cookies are small files that are stored on your computer by our website. These cookie files are automatically placed in the cookie folder, the "brain" of your browser, so to speak. A cookie consists of a name and a value. When defining a cookie, one or more attributes must also be specified.

Cookies store certain user information about you, such as language or personal site settings. When you call up our site again, your browser transmits the "user-related" information back to our site. Thanks to cookies, our website knows who you are and offers you the setting you are used to. In some browsers, each cookie has its own file, while in others, such as Firefox, all cookies are stored in a single file.

There are both first-party cookies and third-party cookies. First-party cookies are created directly by our site, while third-party cookies are created by partner websites (e.g. Google Analytics). Each cookie must be evaluated individually, as each cookie stores different data. The expiration time of a cookie also varies from a few minutes to a few years. Cookies are not software programs and do not contain viruses, Trojans or other "malware". Cookies also cannot access information on your PC.

For example, this is what cookie data can look like:

Name: _ga

Value: GA1.2.1326744211.152121251408-9

Purpose: Differentiation of website visitors

Expiration date: after 2 years

A browser should be able to support these minimum sizes:

At least 4096 bytes per cookie

At least 50 cookies per domain

At least 3000 cookies in total

What types of cookies are there?

The question of which cookies we use in particular depends on the services used and is clarified in the following sections of the Privacy Policy. At this point, we would like to briefly discuss the different types of HTTP cookies.

There are 4 types of cookies:

Essential cookies

These cookies are necessary to ensure basic functionality of the website. For example, these cookies are needed when a user puts a product in the shopping cart, then continues to surf on other pages and only later goes to the checkout. These cookies do not delete the shopping cart, even if the user closes his browser window.

Useful cookies

These cookies collect information about user behaviour and whether the user gets any error messages. In addition, these cookies are also used to measure the loading time and behavior of the website on different browsers.

Targeted cookies

These cookies provide a better user experience. For example, entered locations, font sizes or form data are stored.

Advertising cookies

These cookies are also called targeting cookies. They serve to provide the user with individually tailored advertising. This can be very practical, but also very annoying.

Usually, when you visit a website for the first time, you will be asked which of these types of cookies you would like to allow. And of course, this decision is also stored in a cookie.

How can I delete cookies?

You decide for yourself how and whether you want to use cookies. Regardless of which service or website the cookies originate from, you always have the option of deleting, deactivating or only partially allowing cookies. For example, you can block third-party cookies, but allow all other cookies.

If you want to know which cookies have been stored in your browser when you want to change or delete cookie settings, you can find this in your browser settings:

Chrome: Delete, activate, and manage cookies in Chrome

Safari: Manage cookies and website data with Safari

Firefox: Clear cookies to remove data that websites have placed on your computer

Internet Explorer: Deleting and managing cookies

Microsoft Edge: How to delete and manage cookies

If you do not want cookies in principle, you can set up your browser so that it always informs you when a cookie is to be set. This allows you to decide whether or not to allow the cookie for each individual cookie. The procedure varies depending on the browser. The best thing to do is to search for the instructions in Google with the search term "delete cookies Chrome" or "disable cookies Chrome" in the case of a Chrome browser.

What about my data protection?

Since 2009, the so-called "Cookie Policy" has been in place. It states that the storage of cookies requires your consent. However, there are still very different reactions to these directives within the EU countries. In Austria, however, this directive was transposed in Section 96 (3) of the Telecommunications Act (TKG).

If you want to know more about cookies and don't shy away from technical documentation, we recommend https://tools.ietf.org/html/rfc6265, the Internet Engineering Task Force's (IETF) Request for Comments called the "HTTP State Management Mechanism".

Storage of personal data

Personal data that you transmit to us electronically on this website, such as name, e-mail address, address or other personal information in the context of submitting a form or comments on the blog, will only be used by us together with the time and the IP address for the specified purpose, stored securely and not passed on to third parties.

We therefore only use your personal data for communication with those visitors who expressly request contact and for the processing of the services and products offered on this website. We do not pass on your personal data without consent, but we cannot rule out the possibility that this data may be viewed in the event of unlawful behaviour.

If you send us personal data by e-mail - i.e. outside of this website - we cannot guarantee the secure transmission and protection of your data. We recommend that you never transmit confidential data unencrypted by e-mail.

Rights under the General Data Protection Regulation

In accordance with the provisions of the GDPR and the Austrian Data Protection Act (DSG), you are generally entitled to the following rights:

  • Right to rectification (Article 16 GDPR)

  • Right to erasure ("right to be forgotten") (Article 17 GDPR)

  • Right to restriction of processing (Article 18 GDPR)

  • Right to notification - obligation to notify in connection with the rectification or erasure of personal data or the restriction of processing (Article 19 GDPR)

  • Right to data portability (Article 20 GDPR)

  • Right to object (Article 21 GDPR)

  • Right not to be subject to a decision based solely on automated processing, including profiling (Article 22 GDPR)

If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can complain to the supervisory authority, which is the data protection authority in Austria, whose website you  can find under https://www.dsb.gv.at/.

Evaluation of visitor behavior

In the following privacy policy, we inform you whether and how we evaluate data from your visit to this website. The evaluation of the collected data is usually anonymous and we cannot draw conclusions about you from your behavior on this website.

You can find out more about the possibilities of objecting to this evaluation of visit data in the following privacy policy.

TLS encryption with https

We use https to transmit data on the Internet in a tap-proof manner (data protection by design, Article 25 (1) GDPR). By using TLS (Transport Layer Security), an encryption protocol for secure data transmission on the Internet, we can ensure the protection of confidential data. You can recognize the use of this data protection by the small lock symbol in the upper left corner of the browser and the use of the https scheme (instead of http) as part of our Internet address.

Google Maps Privacy Policy

On our website we use Google Maps of the company Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). With Google Maps, we can better show you locations and thus adapt our service to your needs. By using Google Maps, data is transmitted to Google and stored on Google's servers. Here we want to go into more detail about what Google Maps is, why we use this Google service, what data is stored and how you can prevent it.

What is Google Maps?

Google Maps is an Internet map service provided by Google Inc. With Google Maps, you can search online for accurate locations of cities, landmarks, accommodations, or businesses using a PC, tablet, or app. If you have a business on Google My Business, you'll see other information about your business in addition to your location. To indicate the accessibility, map sections of a location can be integrated into a website using HTML code. Google Maps shows the earth's surface as a road map or as an aerial or satellite image. Thanks to the Street View images and the high-quality satellite images, very accurate representations are possible.

Why do we use Google Maps on our website?

All of our efforts on this page are aimed at providing you with a useful and meaningful time on our website. By integrating Google Maps, we can provide you with the most important information about various locations. You can see at a glance where we have our headquarters. The directions always show you the best or fastest way to us. You can check the directions for routes by car, public transport, on foot or by bike. For us, providing Google Maps is part of our customer service.

What data does Google Maps store?

In order for Google Maps to fully offer its service, the company needs to collect and store data from you. This includes, among other things, the search terms entered, your IP address and also the latitude or longitude coordinates. If you use the route planner function, the entered starting address will also be saved. However, this data storage happens on the Google Maps websites. We can only inform you about this, but we cannot influence it. Since we have integrated Google Maps into our website, Google places at least one cookie (name: NID) in your browser. This cookie stores data about your user behavior. Google uses this data primarily to optimize its own services and to provide individual, personalized advertising for you.

The following cookie is set in your browser due to the integration of Google Maps:

Name: NID

Value: 188=h26c1Ktha7fCQTx8rXgLyATyITJ121251408-5

Purpose: NID is used by Google to tailor ads to your Google search. With the help of the cookie, Google "remembers" your most frequently entered searches or your previous interaction with ads. This way you always get tailor-made advertisements. The cookie contains a unique ID that Google uses to collect your personal preferences for advertising purposes.

Expiration date: after 6 months

Note: We cannot guarantee completeness in the information provided in the stored data. Especially when using cookies, changes can never be ruled out. In order to identify the NID cookie, a separate test page was created, where only Google Maps was integrated.

How long and where is the data stored?

Google's servers are located in data centers around the world. However, most of the servers are located in America. For this reason, your data is increasingly stored in the USA. Here you can read exactly where the Google data centers are located: https://www.google.com/about/datacenters/inside/locations/?hl=de

Google distributes the data on different data carriers. This means that the data can be retrieved more quickly and is better protected against any manipulation attempts. Every data center also has special emergency programs. For example, if there are problems with Google hardware or a natural disaster paralyzes the servers, the data will almost certainly still be protected.

Google stores some data for a fixed period of time. For other data, Google only offers the option of deleting it manually. Furthermore, the company also anonymizes information (such as advertising data) in server logs by deleting part of the IP address and cookie information after 9 and 18 months, respectively.

How can I delete my data or prevent data from being stored?

With the automatic deletion feature of location and activity data, introduced in 2019, location and web/app activity information is stored for either 3 or 18 months - depending on your decision - and then deleted. In addition, you can also manually delete this data from the history at any time via the Google account. If you want to prevent your location collection completely, you must pause the "Web and app activity" section of your Google Account. Click on "Data and Personalization" and then click on the "Activity Setting" option. Here you can turn the activities on or off.

In your browser, you can also deactivate, delete or manage individual cookies. Depending on which browser you use, this always works a little differently. The following instructions show how to manage cookies in your browser:

Chrome: Delete, activate, and manage cookies in Chrome

Safari: Manage cookies and website data with Safari

Firefox: Clear cookies to remove data that websites have placed on your computer

Internet Explorer: Deleting and managing cookies

Microsoft Edge: How to delete and manage cookies

If you do not want cookies in principle, you can set up your browser so that it always informs you when a cookie is to be set. This allows you to decide whether to allow or not for each individual cookie.

Google is an active participant in the EU-U.S. Privacy Shield Framework, which governs the correct and secure transfer of personal data. More information can be found on https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI.If you want to learn more about Google's data processing, we recommend that you read the company's in-house privacy policy at https://policies.google.com/privacy?hl=de.

Google Fonts Privacy Policy

We use Google Fonts on our website. These are the "Google fonts" of the company Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA).

You don't need to sign in or enter a password to use Google fonts. Furthermore, no cookies are stored in your browser. The files (CSS, fonts/fonts) are fonts.googleapis.com and fonts.gstatic.com requested via the Google domains. According to Google, the requests for CSS and fonts are completely separate from all other Google services. If you have a Google account, you don't need to worry about your Google account details being transmitted to Google while using Google Fonts. Google records the use of CSS (Cascading Style Sheets) and the fonts used and stores this data securely. We will take a closer look at what data storage looks like exactly.

What are Google Fonts?

Google Fonts (formerly Google Web Fonts) is a directory of over 800 fonts that Google LLC makes available to its users free of charge.

Many of these fonts are released under the SIL Open Font License, while others have been released under the Apache license. Both are free software licenses.

Why do we use Google Fonts on our website?

With Google Fonts, we can use fonts on our own website and do not have to upload them to our own server. Google Fonts is an important building block in keeping the quality of our website high. All Google fonts are automatically optimized for the web and this saves data volume and is a great advantage, especially for use on mobile devices. When you visit our site, the low file size ensures a fast loading time. Furthermore, Google Fonts are secure web fonts. Different image synthesis systems (rendering) in different browsers, operating systems and mobile devices can lead to errors. Such errors can sometimes visually distort texts or entire websites. Thanks to the fast content delivery network (CDN), there are no cross-platform issues with Google Fonts. Google Fonts supports all major browsers (Google Chrome, Mozilla Firefox, Apple Safari, Opera) and works reliably on most modern mobile operating systems, including Android 2.2+ and iOS 4.2+ (iPhone, iPad, iPod). So we use Google Fonts so that we can present our entire online service as beautifully and consistently as possible.

What data does Google store?

When you visit our website, the fonts are loaded via a Google server. This external call transmits data to Google's servers. In this way, Google also recognizes that you or your IP address visits our website. The Google Fonts API is designed to reduce the use, storage, and collection of end-user data to what is necessary for proper font delivery. By the way, API stands for "Application Programming Interface" and serves, among other things, as a data transmitter in the software sector.

Google Fonts stores CSS and font queries securely on Google and is therefore protected. Through the collected usage figures, Google can determine how well the individual fonts are received. Google publishes the results on internal analysis sites, such as Google Analytics. In addition, Google also uses data from its own web crawler to determine which websites use Google fonts. This data is published in the Google Fonts BigQuery database. Entrepreneurs and developers use Google's BigQuery web service to examine and move large amounts of data.

However, it should be remembered that every Google Font request automatically transmits information such as language settings, IP address, browser version, browser screen resolution and browser name to the Google servers. Whether this data is also stored is not clearly determinable or is not clearly communicated by Google.

How long and where is the data stored?

Google stores requests for CSS assets for one day on its servers, which are mainly located outside the EU. This allows us to use the fonts with the help of a Google style sheet. A stylesheet is a style sheet that can be used to easily and quickly change the design or font of a website, for example.

The font files are stored by Google for one year. Google's goal is to fundamentally improve the loading time of websites. When millions of websites link to the same fonts, they are cached after the first visit and immediately reappear on all other websites visited later. Sometimes Google updates font files to reduce file size, increase language coverage, and improve design.

How can I delete my data or prevent data from being stored?

The data that Google stores for a day or a year cannot simply be deleted. The data is automatically transmitted to Google when the page is accessed. To delete this data early, you need to contact Google support on https://support.google.com/?hl=de&tid=121251408. In this case, you can only prevent data storage if you do not visit our site.

Unlike other web fonts, Google allows us unlimited access to all fonts. So we can access an unlimited sea of fonts and thus get the most out of our website. You can find out more about Google Fonts and other questions onhttps://developers.google.com/fonts/faq?tid=121251408. Although Google deals with privacy-related matters there, it does not contain really detailed information about data storage. It is relatively difficult to get really precise information from Google about stored data.

You can also read about which data is generally collected by Google and what this data is used for on https://www.google.com/intl/de/policies/privacy/.

Google Fonts Local Privacy Policy

On our website we use Google Fonts from Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). We have integrated the Google fonts locally, i.e. on our web server - not on Google's servers. As a result, there is no connection to Google servers and therefore no data transfer or storage.

What are Google Fonts?

In the past, Google Fonts were also called Google Web Fonts. This is an interactive directory with over 800 fonts, which Google LLC provides free of charge. With Google Fonts, you could use fonts without uploading them to your own server. But in order to prevent any information transfer to Google servers in this regard, we have downloaded the fonts to our server. In this way, we act in compliance with data protection regulations and do not send any data to Google Fonts.

Unlike other web fonts, Google allows us unlimited access to all fonts. So we can access an unlimited sea of fonts and thus get the most out of our website. You can find out more about Google Fonts and other questions onhttps://developers.google.com/fonts/faq?tid=121251408.

Google Analytics Privacy Policy

On our website, we use the analysis tracking tool Google Analytics (GA) of the American company Google LLC (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). Google Analytics collects data about your actions on our website. For example, if you click on a link, that action is stored in a cookie and sent to Google Analytics. The reports we receive from Google Analytics help us better tailor our website and service to your needs. In the following, we will go into more detail about the tracking tool and, above all, inform you about what data is stored and how you can prevent it.

What is Google Analytics?

Google Analytics is a tracking tool that is used to analyze the traffic of our website. In order for Google Analytics to work, a tracking code is built into the code of our website. When you visit our website, this code records various actions you take on our website. As soon as you leave our website, this data is sent to the Google Analytics servers and stored there.

Google processes the data and we receive reports on your user behavior. These can include the following reports:

Audience reports: Audience reports help us get to know our users better and know more about who is interested in our service.

Ad Reporting: Ad reporting helps us analyze and improve our online advertising.

Acquisition Reports: Acquisition reports give us helpful information on how we can attract more people to our service.

Behavioral Reports: This is where we learn how you interact with our website. We can track which route you take on our site and which links you click.

Conversion reporting: Conversion is the process of taking a desired action based on a marketing message. For example, when you go from being a mere website visitor to a buyer or newsletter subscriber. These reports help us learn more about how our marketing efforts are resonating with you. This is how we want to increase our conversion rate.

Real-time reports: Here we always know immediately what is happening on our website. For example, we can see how many users are reading this text right now.

Why do we use Google Analytics on our website?

Our goal with this website is clear: We want to offer you the best possible service. The statistics and data from Google Analytics help us achieve this goal.

The statistically evaluated data gives us a clear picture of the strengths and weaknesses of our website. On the one hand, we can optimize our site so that it can be found more easily by interested people on Google. On the other hand, the data helps us to better understand you as a visitor. We therefore know very well what we need to improve on our website in order to offer you the best possible service. The data also serves us to carry out our advertising and marketing measures more individually and cost-effectively. After all, it only makes sense to show our products and services to people who are interested in them.

What data does Google Analytics store?

Google Analytics uses a tracking code to create a random, unique ID associated with your browser cookie. This is how Google Analytics recognizes you as a new user. The next time you visit our site, you will be recognized as a "returning" user. All collected data is stored together with this user ID. This is how it is possible to evaluate pseudonymous user profiles in the first place.

Identifiers such as cookies and app instance IDs measure your interactions on our website. Interactions are all kinds of actions that you take on our website. If you also use other Google systems (such as a Google account), data generated via Google Analytics may be linked to third-party cookies. Google does not share Google Analytics data unless we as the website operator authorize it. Exceptions may be made if required by law.

The following cookies are used by Google Analytics:

Name: _ga

Value:2.1326744211.152121251408-5

Purpose: By default, analytics.js uses the cookie _ga to store the user ID. Basically, it serves to distinguish website visitors.

Expiration date: after 2 years

Name: _gid

Value:2.1687193234.152121251408-1

Purpose: The cookie is also used to distinguish website visitors

Expiration date: after 24 hours

Name: _gat_gtag_UA_<property-id>

Value: 1

Usage: Used to lower the request rate. When Google Analytics is provided through Google Tag Manager, this cookie is named _dc_gtm_ <property-id>.

Expiration date: after 1 minute

Name: AMP_TOKEN

Value: not specified

Purpose: The cookie has a token that can be used to retrieve a user ID from the AMP client ID service. Other possible values indicate a logout, a request, or an error.

Expiration date: after 30 seconds to a year

Name: __utma

Value:1564498958.1564498958.1564498958.1

Purpose: This cookie can be used to track your behaviour on the website and measure its performance. The cookie is updated each time information is sent to Google Analytics.

Expiration date: after 2 years

Name: __utmt

Value: 1

Purpose: The cookie is used like _gat_gtag_UA_<property-id> to throttle the request rate.

Expiration date: after 10 minutes

Name: __utmb

Value:3.10.1564498958

Purpose: This cookie is used to determine new sessions. It is updated every time new data or information is sent to Google Analytics.

Expiration date: after 30 minutes

Name: __utmc

Value: 167421564

Purpose: This cookie is used to set new sessions for returning visitors. This is a session cookie and is only stored until you close the browser again.

Expiration date: After closing the browser

Name: __utmz

Value: m|utmccn=(referral)|utmcmd=referral|utmcct=/

Purpose: The cookie is used to identify the source of traffic to our website. This means that the cookie remembers where you came to our website from. This may have been another page or an advertisement.

Expiration date: after 6 months

Name: __utmv

Value: not specified

Purpose: The cookie is used to store user-defined user data. It is always updated when information is sent to Google Analytics.

Expiration date: after 2 years

Note: This list cannot claim to be complete, as Google changes the choice of its cookies from time to time.

Here is an overview of the most important data collected with Google Analytics:

Heat maps: Google creates so-called heat maps. Heatmaps show exactly the areas you click on. This gives us information about where you are on our site.

Session Duration: Session duration is the amount of time you spend on our site without leaving the page. If you have been inactive for 20 minutes, the session ends automatically.

Bounce rate: A bounce rate is when you only look at one page on our website and then leave our website.

Account creation: When you create an account or place an order on our website, Google Analytics collects this data.

IP address: The IP address is only displayed in abbreviated form so that no clear assignment is possible.

Location: The IP address can be used to determine the country and your approximate location. This process is also known as IP location determination.

Technical information: Technical information may include your browser type, Internet service provider, or screen resolution.

Source of origin: Google Analytics or we are of course also interested in which website or advertising you came to our site.

Other data includes contact details, any ratings, playing media (e.g. when you play a video through our site), sharing content via social media or adding it to your favourites. The list is not exhaustive and only serves as a general orientation of data storage by Google Analytics.

How long and where is the data stored?

Google has spread your servers all over the world. Most of the servers are located in America and consequently your data is usually stored on American servers. Here you can read exactly where the Google data centers are located: https://www.google.com/about/datacenters/inside/locations/?hl=de

Your data is distributed on different physical data carriers. This has the advantage that the data can be retrieved more quickly and is better protected against manipulation. Every Google data center has emergency programs for your data. If, for example, Google's hardware fails or natural disasters paralyze servers, the risk of a service interruption at Google remains low.

Google Analytics has a standardised retention period of 26 months for your user data. Then your user data will be deleted. However, we have the option of choosing the retention period of payload data ourselves. We have five variants available for this:

  • Deletion after 14 months

  • Deletion after 26 months

  • Deletion after 38 months

  • Deletion after 50 months

  • No automatic deletion

When the specified period has expired, the data is deleted once a month. This retention period applies to your data that is linked to cookies, user recognition and advertising IDs (e.g. cookies of the DoubleClick domain). Report results are based on aggregated data and are stored independently of user data. Aggregated data is a fusion of individual data into a larger unit.

How can I delete my data or prevent data from being stored?

Under European Union data protection law, you have the right to access, update, delete or restrict your data. You can use the Google Analytics JavaScript Opt-Out Browser Add-on (ga.js, analytics.js, dc.js) to prevent Google Analytics from using your data. You can download and install the browser add-on at https://tools.google.com/dlpage/gaoptout?hl=de. Please note that this add-on only disables data collection by Google Analytics.

If you want to deactivate, delete or manage cookies (independent of Google Analytics), there are separate instructions for each browser:

Chrome: Delete, activate, and manage cookies in Chrome

Safari: Manage cookies and website data with Safari

Firefox: Clear cookies to remove data that websites have placed on your computer

Internet Explorer: Deleting and managing cookies

Microsoft Edge: How to delete and manage cookies

Google Analytics is an active participant in the EU-U.S. Privacy Shield Framework, which governs the correct and secure transfer of personal data. More information can be found on https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&tid=121251408. We hope we have been able to provide you with the most important information about data processing in Google Analytics. If you want to learn more about the tracking service, we recommend these two links: https://www.google.com/analytics/terms/de.html and https://support.google.com/analytics/answer/6004245?hl=de.

Facebook Pixel Privacy Policy

We use the Facebook pixel from Facebook on our website. For this purpose, we have implemented a code on our website. The Facebook pixel is a snippet of JavaScript code that loads a collection of functions that allow Facebook to track your user actions if you have come to our website via Facebook ads. For example, when you purchase a product on our website, the Facebook pixel is triggered and stores your actions on our website in one or more cookies. These cookies enable Facebook to match your user data (customer data such as IP address, user ID) with the data of your Facebook account. Then Facebook deletes this data again. The data collected is anonymous and cannot be viewed by us and can only be used in the context of advertising. If you are a Facebook user yourself and are logged in, your visit to our website will automatically be assigned to your Facebook user account.

We only want to show our services and products to those people who are really interested in them. With the help of Facebook Pixel, our advertising measures can be better tailored to your wishes and interests. This way, Facebook users (if they have allowed personalized advertising) get to see suitable advertising. Furthermore, Facebook uses the collected data for analysis purposes and its own advertisements.

In the following, we show you those cookies that have been set by integrating Facebook pixels on a test page. Please note that these are only example cookies. Depending on the interaction on our website, different cookies are set.

Name: _fbp

Value: fb.1.1568287647279.257405483-6121251408-7

Purpose: Facebook uses this cookie to display advertising products.

Expiration date: after 3 months

Name: fr

Value: 0aPf312HOS5Pboo2r.. Bdeiuf... 1.0.Bdeiuf.

Purpose: This cookie is used to ensure that the Facebook pixel works properly.

Expiration date: after 3 months

Name: comment_author_50ae8267e2bdf1253ec1a5769f48e062121251408-3

Value: Author's name

Purpose: This cookie stores the text and name of a user who leaves a comment, for example.

Expiration date: after 12 months

Name: comment_author_url_50ae8267e2bdf1253ec1a5769f48e062

Value: https%3A%2F%2Fwww.testseite...%2F (Author's URL)

Purpose: This cookie stores the URL of the website that the user enters in a text field on our website.

Expiration date: after 12 months

Name: comment_author_email_50ae8267e2bdf1253ec1a5769f48e062

Value: Author's email address

Purpose: This cookie stores the user's e-mail address, if they have provided it on the website.

Expiration date: after 12 months

Note: The cookies mentioned above refer to individual user behaviour. Especially when it comes to the use of cookies, changes at Facebook can never be ruled out.

If you are logged in to Facebook, you can change your ad settings under https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen yourself. If you are not a Facebook user, you can  basically manage your usage-based online advertising on https://www.youronlinechoices.com/de/praferenzmanagement/. There you have the option of deactivating or activating providers.

If you want to learn more about Facebook's privacy, we recommend checking the company's own data policy on https://www.facebook.com/policy.php.

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